Terms and Conditions

Region Encoding

Our DVDs are region-free and in the PAL format.

Full Frame

Your cine film will fit on a 4:3 television picture (standard non-widescreen). We do our best to get the image as close to the edges as possible without losing any of the original picture. Occasionally, some of the picture might be lost, for example, a title. We do our best to make sure the entire original picture is as full frame as possible.

Titles

Please make sure all titles and other details that need to be put on to the DVD are spelled correctly. Aarchive Films will not be held responsible for any titles or text with incorrect spelling.

Film Content

By sending us your cine films or videos for transfer, you are stating that the films are for your own personal use and are free of copyright, e.g. home movies. Aarchive Film Productions will not transfer film that is copyrighted. We reserve the right to not transfer any content that is deemed by us to be inappropriate, pornographic, extremely violent or in any way offensive. In extreme cases the authorities will be notified.

Branding

All DVDs and packaging are branded Aarchive Films. If you require no branding on your DVDs you must tell us this before the transfer is started; there is no charge for this service.

Digital Master Copies

All cine film to DVD transfers are backed up on a digital master for a period of 30 days. Within that time we can produce a new DVD copy for you with no added cost. If you require an additional DVD copy outside of the 30 day period you will need to return your DVD to us at your own cost.

Usage

We will not use your cine film for any purpose, other than the transfer to DVD, unless we have your permission. Your precious home movies are just that, your memories, and Aarchive Films will not use or exploit them in any way. If we feel the quality is of a very high standard and would like to use it for demonstration purposes, we will contact you first and ask for your permission.

Turnaround

We aim to have your transfer completed within 7-10 days. Smaller transfers can be completed within 24 hours of receipt and larger transfers usually never more than a maximum of 3 weeks.

Delivery

All transfers will need to paid for on collection or before sending them to you. Once payment is received, completed transfers will be sent out the same day via Special Delivery. For transfers to a UK address the delivery is usually within 24 hours of payment being received. You are welcome to collect completed transfers from our studios, but please contact us in advance to arrange this.

Cancellation

You may cancel the transfer for up to 7 days after we have received your film. If we have already begun the transfer process before receiving your cancellation you will only be charged for the completed transfers at the current rate. Your films, and any completed transfers, will be returned by Special Delivery at your expense.

Returns

As a cine film to DVD transfer is a personalised service we are unable to accept returns. If you are concerned about the quality of our service please have a look at our tester reel service.

Refunds

Refunds will not be made for completed transfers unless our tester reel service was used and the quality of the completed transfer differs significently to that of the tester reel DVD, providing also that the cine film used for the tester reel is of comparable quality to that used for the completed transfer.

Privacy

We only keep your contact details to be able to return your cine film, along with your DVDs, once a transfer is complete. We do not send unsolicited mail or make unsolicited phone calls. We do not keep any record of credit/debit card details used for payment.

Damages

If a completed transfer DVD is damaged in any way, or has become broken in transit please contact us immediately.