Terms and Conditions
Our DVDs are region-free and in the PAL format.
Your cine film will fit on a 4:3 television picture (standard non-widescreen). We do our best to get the image as close to the edges as possible without losing any of the original picture. Occasionally, some of the picture might be lost, for example, a title. We do our best to make sure the entire original picture is as full frame as possible.
Please make sure all titles and other details that need to be put on to the DVD are spelt correctly. Aarchive Films will not be held responsible for any titles or text that are spelt incorrectly.
By sending us your cine films or videos for transfer, you are stating that the films are for your own personal use and are free of copyright, e.g. home movies. Aarchive Film Productions will not transfer film that is copyrighted. We reserve the right to not transfer any content that is deemed by us to be inappropriate, pornographic, extremely violent or in any way offensive. In extreme cases the authorities will be notified.
All DVDs and packaging are branded Aarchive Films. If you require no branding on your DVDs you must tell us this before the transfer is started; there is no charge for this service.
Digital Master Copies
All cine film to DVD transfers are backed up on a digital master for a period of 30 days. Within that time we can produce a new DVD copy for you with no added cost. If you require an additional DVD copy outside of the 30 day period you will need to return your DVD to us at your own cost.
We will not use your cine film for any purpose, other than the transfer to DVD, unless we have your permission. Your precious home movies are just that, your memories, and Aarchive Films will not use or exploit them in any way. If we feel the quality is of a very high standard and would like to use it for demonstration purposes, we will contact you first and ask for your permission.
We aim to have your transfer completed within 7-10 days. Smaller transfers can be completed within 24 hours of receipt and larger transfers usually never more than a maximum of 3 weeks.
All transfers will need to paid for on collection or before sending them to you. Once payment is received, completed transfers will be sent out the same day via Special Delivery. For transfers to a UK address the delivery is usually within 24 hours of payment being received. You are welcome to collect completed transfers from our studios, but please contact us in advance to arrange this.
You may cancel the transfer for up to 7 days after we have received your film. If we have already begun the transfer process before receiving your cancellation you will only be charged for the completed transfers at the current rate. Your films, and any completed transfers, will be returned by Special Delivery at your expense.
As a cine film to DVD transfer is a personalised service we are unable to accept returns. If you are concerned about the quality of our service please have a look at our tester reel service.
Refunds will not be made for completed transfers unless our tester reel service was used and the quality of the completed transfer differs significently to that of the tester reel DVD, providing also that the cine film used for the tester reel is of comparable quality to that used for the completed transfer.
We only keep your contact details to be able to return your cine film, along with your DVDs, once a transfer is complete. We do not send unsolicited mail or make unsolicited phone calls. We do not keep any record of credit/debit card details used for payment.
If a completed transfer DVD is damaged in any way, or has become broken in transit please contact us immediately.