DVD Problems

Cine Film to DVD Transfers

All DVDs are checked before being sent to you. The DVDs we supply will play on 99% of all DVD players and are DVD–R format (DVD minus R), so please check your DVD player's manual to make sure you can play them. Some DVD players will only take the +R discs, so please contact us before the transfer is carried out and we will be happy to provide you with a +R copy.

DVD Productions

We produce too many DVDs to be able to check every one individually. Please check your DVD immediately upon receiving it.

Returns

Cine Film to DVD Transfers

If there is a problem with the cine film transfer to DVD please contact us within seven days of receiving it, so we can rectify the problem. A digital master of all cine film to DVD transfers is kept by Aarchive Films for a period of 30 days.

DVD Productions

If you have a problem with a DVD production you have purchased us we need the DVD returned (at your own expense for the postage) to check, before a replacement is sent back to you. Again, please contact us to inform us of the problem.

When we have received your comments we will email, or phone if you prefer, to rectify the problem.